You Can't Change What You Can't See - Make A Process Visible

Making a process visible through mapping is a key to sharply focus an organization’s precious resources on continuous improvement.

- Harold Strawbridge

The perception that process mapping is done by process professionals and requires software is a barrier to making improvements as a normal part of operations.

For many companies, there are either no process professionals or the pros are assigned to a limited number of projects. Since a map provides to a process owner what diagnostic images provide to a surgeon, it’s important to build mapping competence in more people in the operation.