THE IMPACT OF INDUSTRY CONVERGENCE ON MULTI-INDUSTRY IT, BPO, AND KPO LEADERSHIP

Kapil, a seasoned chartered accountant with 27+ years of expertise in the shared service industry. He has worked with top global organizations, handling diverse roles in accounting, taxation, audit, and program management. Currently, as the Managing Director of WM Universal, a 100 percent subsidiary of WM worldwide, Kapil oversees shared service operations in India for the largest waste management company globally, focusing on the North American continent.

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Kapil Behl Managing Director WM Universal Solutions India

In conversation with Charulatha, correspondent, Siliconindia Magazine. Kapil expresses his perspective on the role of proactive communication in facilitating the recognition of fresh business prospects and enabling growth in emerging industries influenced by industrial revolutions.

The opportunities for IT, BPO and KPO leaders to collaborate across industries and create synergies in a converging landscape

In the vast ocean of opportunities lies the potential for knowledge sharing and fruitful collaborations within the industry. A treasure trove of experience resides in its leaders, some boasting over 30 years of dedicated work. From the pioneers who laid the foundation for the IT and ITES industry to those at the forefront today, there is much to learn. Embracing the wisdom of these industry stalwarts, we have acquired valuable insights while contributing our own experiences. The exchange of best practices spans across core operations is it in BPO, IT, or KPO realms, as well as in the corporate world. Budget management, financial savings, and process excellence are areas ripe for mutual enlightenment, fostering efficiency, innovation, and transformation on a grand scale.

Industry convergence influence the organizational structure and reporting relationships for IT, BPO and TPO need and so on.