Teleperformance PH: Flagship Innovation & Solutions Hub

Teleperformance (TP) Philippines has unveiled its flagship Innovation & Solutions Hub at SM Aura in Taguig City, showcasing cutting-edge technologies that redefine customer experience and digital transformation in the IT-BPM industry.

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The hub highlights TP Microservices, an advanced suite of cloud-based solutions integrating artificial intelligence (AI) to streamline workflows and deliver personalized customer experiences. The facility doubles as a demonstration center and collaborative space, enabling businesses to explore innovative solutions tailored to meet the demands of a digital-first economy.

"Our Innovation & Solutions Hub represents our commitment to innovation and people—both our customer experts and clients," said Rahul Jolly, CEO of Teleperformance Philippines. "By combining technology and fostering a culture of innovation, we're delivering breakthrough solutions that enhance customer experiences and simplify processes."

Blending AI and EI: The High-Tech, High-Touch Approach

The Innovation & Solutions Hub reflects TP's unique approach, which merges artificial intelligence (AI) with emotional intelligence (EI). Recognizing that emotions influence 60%-80% of human decisions, TP uses EI to address customer frustrations and pain points. This is complemented by AI, which automates repetitive tasks, allowing customer experts to focus on more complex and emotionally driven interactions.

“By combining AI and EI in our microservices solutions, we enhance customer interactions while empowering our teams to deliver better service,” Jolly explained. “This high-tech, high-touch approach improves efficiency, reduces friction, and provides tailored solutions for unique industry challenges.”

Inside the Innovation & Solutions Hub

The 260-square-meter hub is designed to provide an immersive experience for clients and partners, featuring: