New initiatives to help charities strengthen governance, leadership

They comprise a framework to evaluate practices, one-stop hub, training programme

- Syarafana Shafeeq

After the pandemic, suicide prevention centre Samaritans of Singapore revamped its operational model to extend its reach through additional training, outreach efforts and expanded programmes.

Its management worked to address governance and sustainability risks that might arise from its new approach, and it has since expanded its services and launched initiatives like Singapore's first 24-hour crisis text messaging service in 2022, which supports more than 9,300 people annually.

In 2021, it also established the SOS Academy, which delivers more than 150 training sessions a year to over 3,000 professionals and community responders.

The work of the Samaritans highlights how effective leadership in the charity sector — through making tough calls, setting a clear direction and motivating staff - can make an impact in Singapore, said Acting Minister for Culture, Community and Youth David Neo on Oct 29.

Leadership in the charity sector is unique, he said, requiring strong governance and transparency to build trust with donors and the public. This ensures programmes touch lives, empower communities and create an impact, he added.