Improved measures to handle rail disruptions being tested at Jurong East

Since September, new crowd management measures and way-finding signs are being tested at Jurong East MRT station to improve SMRT’s response to rail disruptions.

- Esther Loi

These will be rolled out progressively to other major interchanges operated by SMRT, the rail operator told The Straits Times.

It said in a Facebook post on Sept 10 that Jurong East station — the busiest interchange on the North-South and East-West lines ~ has improved measures in place to deal with rail disruptions.

These include the deployment of more staff on the ground and enhanced crowd management measures, such as stationing staff on mini elevated platforms and providing them with high-visibility vests, light sticks, whistles and portable speakers, as well as loud hailers that can broadcast recorded announcements.

Such upgrades will enable clear communication at the station and ensure that passengers have better visibility of station staff, said SMRT.

Additionally, beacons at certain bus stops can be switched on remotely to promptly inform bus captains of the activation of free regular bus services.