QR Codes to transform Real-Time Governance, feedback mechanism

CHIEF Minister N Chandrababu Naidu has directed the officials to introduce QR codes as a central tool for improving governance and ensuring real-time feedback from citizens across various public services.

- EXPRESS NEWS SERVICE @Vijayawada

Speaking at a review meeting on Real-Time Governance at the Secretariat on Monday, the Chief Minister emphasised the importance of integrating technology to make governance more transparent, accountable, and responsive.

Naidu explained that QR codes will be deployed in RTC buses, temples, and hospitals to gather direct feedback from the public.

In RTC buses, passengers will use QR codes to share their experiences regarding punctuality, the behavior of drivers and conductors, and overall service quality.

He stressed that this system would help the transport department quickly address issues and improve performance.

Similarly, temples across the State will also see the implementation of QR codes, starting with a pilot project in seven major temples.

Devotees will use the codes to provide feedback on temple cleanliness, availability of basic amenities, darshan timings, queue management, and the quality of prasadams.