Hitting the barriers trying to sort my insurance claim

My van was hit from behind on a motorway by a speeding driver who failed to stop.

- Anna Tims

It spun across the carriageway, hitting the barriers on either side, and went up in flames. I thankfully got off with a small head injury. I reported the collision to my insurance company, Autonet, and was told it would be in touch.

Six weeks on and I've heard nothing. My tools are still inside my van, which is stalling my work as a self-employed tradesman. The compound where it is being stored needs permission from my insurer before allowing me access, but every time I call, I'm passed between a broker, an underwriter and a claims management firm.

The only communication I have had is from the compound telling me I owe it £25 for every day my van is on its premises. As the bill racks up, so does my stress.

SJ Buckhaven, Fife

Your SOS reached me at the end of June. You had reported the crash to Autonet in mid-May and were loaned a van.

The intervening months have been a low-speed car chase through roundabouts and dead ends.