QUALITY, TIMELY DISPOSAL OF GRIEVANCES CORNERSTONE OF EFFICIENT ADMINISTRATION: CS

Over 13 Lakh citizen registrations reflect remarkable progress

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In a comprehensive review meeting chaired by the Chief Secretary, Atal Dulloo, the functioning of the public grievance redressal system under the JK Samadhan 2.0 portal was evaluated, with a focus on the pace, quality and effectiveness of responses by the government departments and district administrations.

The meeting was attended by the Secretary, Public Grievances Department, along with Administrative Secretaries of various departments while Deputy Commissioners from across the UT participated virtually.

The Chief Secretary emphasized that the success of any grievance redressal mechanism lies not in mere registration of complaints but in their satisfactory and time bound resolution. He underlined that timely redressal of citizens' issues is key towards reinforcing public faith in the governance system and ensuring their continued engagement with administrative platforms.

Dulloo made out that mere acknowledgement of grievances does not inspire confidence among the citizens. It is only when their concerns are addressed promptly and effectively will people feel encouraged to bring issues to the attention of the administration.

He described public grievances as a valuable diagnostic tool for assessing the health of governance at the grass-roots level. An in-depth analysis of grievances, he said, can serve as a map highlighting recurring challenges within departments or particular geographic areas. He urged the departments and district officials to utilize the platform not just for grievance resolution but as a means to strengthen the institutional responsiveness and improve public service delivery on ground.