Last-mile revolution: Innovations shaping the final lap of e-commerce deliveries

The rapid development of e-commerce has altered how customers browse and receive items. This has not only altered customer expectations but has also transformed various processes of businesses, including supply chain, notably in the area of last-mile delivery—the final stage in the delivery process in which items are carried from a distribution centre to their destination.

- RAJU SINHA

Today, India has gained 125 million online shoppers, with another 80 million anticipated to join by 2025, as reported by Kantar. This increase in numbers is directly related to the efficiency of last-mile delivery, which showcases the robust processes of e-commerce platforms. Moreover, with the expansion of the e-commerce industry, last-mile delivery has become a hotbed for innovation, aiming to provide maximum convenience to customers.

EVOLUTION OF LAST-MILE DELIVERY

The emergence of artificial intelligence and its related technologies has transformed the logistics industry with last-mile delivery being greatly impacted. Here's a look at some of its latest inventions:

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