AI voicebots as a virtual quality control assistant for remote teams

The present and the future belongs to AI Voicebots, as clearly reflected in its growing adoption.

- SARVAGYA MISHRA

As per a report by Grand View Research, the global market for artificial intelligence is expected to grow at a CAGR of 22.6% between 2023 to 2030. This clearly underscores the growing demand for automation or improving the customer experience. Furthermore, as per Juniper Research, in the next 5 years, AI voice assistants are expected to take care of 70% of all customer interactions.

However, the growing prominence of voicebots is not just limited to automation and customer interactions. In fact, it has branched out to further take care of quality control and assurance, especially for the growing remote teams.

The recent few years have seen a steep increase in the number of remote teams. In their bid to grow and expand operations, businesses are deploying remote teams, especially for taking care of the support functions. The same has created unprecedented demand for maintaining consistent quality in customer interactions. To the same end, AI-powered voice agents are stepping up to serve as quality control assistants for virtual and remote teams. Here's taking a deep dive to understand how AI Voicebots are serving as virtual quality assistants for remote teams:

MINIMISING THE SCOPE OF ERRORS THROUGH AUTOMATION