Ride on time sees customers happy

BUS passenger survey in England has shown an increase in satisfaction across Cheshire West and Chester.

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An interim update on bus journey satisfaction was shared, highlighting that passengers in Cheshire West and Chester have said they are more satisfied with their journeys since last year.

Commissioned in January 2023, the Your Bus Journey passenger satisfaction survey from Transport Focus is one of the largest undertaken, including 39 local transport authority areas in England (outside of London), speaking to 41,000 passengers about their overall satisfaction with their journey.

The final results have now been released by Transport Focus and confirm improvements have been made.

The borough's final results are consistently above the national average (across participating Local Transport Authorities).