Customer satisfaction is way towards development: Goyal

Emphasizing the utilization of technology for consumer protection and grievance resolution, Union Minister Piyush Goyal marked National Consumer Day during an event in the national capital on Sunday.

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He underscored that fostering customer satisfaction is integral to the country’s development.

The Department of Consumer Affairs, along with Union Minister of Consumer Affairs Piyush Goyal, celebrated National Consumer Day in New Delhi.

In his inaugural address at the event, Minister Goyal highlighted the fact that customer satisfaction is the way towards the development of the country. Affirming the stance articulated by Prime Minister Narendra Modi during the B20 summit, which underscored the importance of consumer care in discussions about consumer rights, he emphasized that the progress of the country hinges on ensuring consumer satisfaction.

Applauding the new initiatives of the Department, he stated that the launch of the e-Jagriti portal, the VC facility for NCDRC, drone testing in NTH, the National Consumer Helpline 2.0 in 17 languages, and a 13-fold increase in calls exemplify the Indian government’s efforts to build consumer trust.

New Quality Control Orders (QCOs) reflect positively on the quality of goods in the market, he said.

In conjunction with the promotion of widespread technology adoption, the Consumer Affairs Minister emphasized that along with this technological expansion comes an increase in associated risks.

He also said that the ongoing conversation regarding subjects such as AI and consumer protection, including the mitigation of dark patterns, highlights the imperative for a comprehensive stakeholder discussion.