Regulators must coordinate to protect consumer rights

We are focusing on digital landscape, addressing emerging issues like data privacy, online advertising Pralhad Joshi Union minister of food and consumer affairs

- Zia Haq

There may be a need for more coordination between regulators to ensure that consumer grievances are addressed promptly and comprehensively, Union food and consumer affairs minister Pralhad Joshi said in an interview with HT on the occasion of National Consumers' Day. Edited excerpts:

As technology is rapidly evolving in this age of AI, will protection of consumer rights need much more agility from regulators?

Indeed, the rapid pace of technological advancements presents both opportunities and challenges in protecting consumer rights. As technology evolves, so too must our regulatory frameworks. We recognize this, and are committed to adopting a forward-looking, adaptable approach. For instance, the theme of the National Consumers' Day 2024 is "virtual hearings and digital access to consumer justice".

We are increasingly focusing on the digital landscape, addressing emerging issues like e-commerce, data privacy and online advertising.