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World Bank: Filipino workers most exposed to Al job loss
Manila Bulletin
|December 1, 2025
Amid emerging risks from growing artificial intelligence (AI) adoption, especially on jobs, the Philippines has solidified its position as a major global hub for digitally delivered services (DDS), according to a World Bank Group (WBG) report.
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In a case study of its Digital Progress and Trends Report 2025 titled "Coworker, Coach, or Competitor? How AI Is Transforming the Future of Digital Delivered Services," the WBG noted that the Philippines is a "mature lower-skilled exporter," with DDS exports soaring from $4.2 billion in 2005 to $29.4 billion in 2023, driven by foreign direct investment (FDI)-friendly policies and strong demand from the United States (US).
"The sector employs about 1.82 million workers—around 3.7 percent of all jobs in the Philippines—with 1.6 million in contact centers, representing roughly 40 percent of the global customer experience management workforce," read the report published on Nov. 26.
Cette histoire est tirée de l'édition December 1, 2025 de Manila Bulletin.
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