AirAsia MOVE denies overpricing allegations

AirAsia MOVE (MOVE) vowed to collaborate with the government to establish industry-wide safeguards ensuring customer protection, following a Civil Aeronautics Board (CAB) inquiry regarding an alleged overpricing incident involving a domestic flight carrier in Tacloban.

- GABRIELL CHRISTEL GALANG

In a statement, Nadia Omer, AirAsia MOVE chief executive officer, said their pricing mechanism is automated, with no manual intervention or manipulation of fares on the platform.

She also noted that all fares are sourced from third-party aggregators and are not set by an Online Travel Agency (OTA) like MOVE.

On Thursday, June 5, Omer appeared before CAB officials to clarify the supply chain process in OTA industry.

"We thank the CAB for giving us the opportunity to be heard at a proper venue in the observance of due process," Omer said. "The issue at hand has become a platform to proactively engage and educate stakeholders on how the supply chain works within OTAs."