'Contactless check-ins will boost hotel efficiency & tourist experience'

Hotel check-ins in Dubai are set to get faster and smoother with a citywide onetime contactless system.

- Nasreen Abdulla

Jumeirah Marsa Al Arab, Dubai. — KT FILE PHOTO

According to hospitality industry experts, the technology would remove one of the most “draining” aspects of holidaying for tourists.“The approval of digital biometric check-ins (in hotels) is more than a technological update; it is a redefinition of the guest journey in Dubai,” said Julia Schamne, cluster general manager, Novotel & Adagio Premium Dubai Al Barsha.

“For guests, this eliminates the most energy-draining part of travel: the queue. They walk straight into their stay securely, efficiently and with complete control.”

Currently, most hotels have a system where guests must report to the front desk, hand over their documents, and wait for staff to complete the procedure before they can proceed to their rooms. With the new system in place, guests no longer have to wait to complete the formalities.