Can tenants claim compensation for maintenance costs?

Question: I live in a one-bedroom apartment in Dubai and recently experienced a maintenance emergency over the weekend. My kitchen flooded due to a clogged drain. I contacted my real estate company — which also manages our maintenance — multiple times, but they did not send anyone.

- Ashish Mehta

I eventually had to hire a plumber to fix the drain, which cost me a considerable amount. Since major maintenance responsibilities fall under the landlord’s purview, should I seek reimbursement for this expense? If reimbursement is not possible, I would like to formally lodge a complaint to ensure such delays do not happen again. What if it had been a life-threatening emergency and the company still refused to send assistance?