Passez à l'illimité avec Magzter GOLD
Obtenez un accès illimité à plus de 9 000 magazines, journaux et articles Premium pour seulement
Essayer OR - Gratuit
Bots storm BPOs, but hiring on the rise for complex jobs
Hindustan Times
|January 10, 2024
In India's call centres, the first level of calls are increasingly being handled by bots. And so, companies are now hiring employees who can do what bots can't speak several languages, understand complex financial processes, upsell products, and work across platforms.
-
Arjun Ramaraju, chief executive of Conneqt Business Solutions, said, "The IT, BFSI and retail sectors have some of our top clients in India. The bots help with first-stage, transaction-level communication with customers and are taken over by people when the processes become more complex." Three years ago, the digital IT and business process management services provider employed 20,000 call-center agents. Today it has 30,000 agents, which is symbolic of the shift that is happening.
Interestingly, the push to recruit more agents is coming in from non-metros. "Tier II and Tier III towns are prominent drivers of the growth of call centres, as people from these places still want to interact with customer service in regional languages," Ramaraju said.
Cette histoire est tirée de l'édition January 10, 2024 de Hindustan Times.
Abonnez-vous à Magzter GOLD pour accéder à des milliers d'histoires premium sélectionnées et à plus de 9 000 magazines et journaux.
Déjà abonné ? Se connecter
PLUS D'HISTOIRES DE Hindustan Times
Hindustan Times
Approver statements used to ‘fill gaps, improve narrative’, says court
THE COURT OBSERVED THAT REPEAT INSTANCES, OF RECORDING AN APPROVERS’ STATEMENT RAISED CONCERNS
2 mins
February 28, 2026
Hindustan Times
In local court’s verdict, echoes of 2G acquittals
The Central Bureau of Investigation (CBI's decision to move the Delhi high court against a trial court's order exonerating 23 people, including former Delhi chief minister Arvind Kejriwal, in connection with the Delhi excise policy is poised to spark another high-profile courtroom battle.
3 mins
February 28, 2026
Hindustan Times
Map exhibition traces Delhi's lost landscapes
From a “Sketch of Environs” map of Delhi dating to 1807—showing natural stormwater channels and the prominent ‘gates’ at the time—to a map of Shahjahanabad from 1850, when the Chandni Chowk stretch had its iconic “chowk” and even water flowing through it, over 40 old maps, covering the best part of two centuries, were showcased on Friday by the Indian National Trust for Art and Cultural Heritage (Intach) at its Lodhi Estate office.
2 mins
February 28, 2026
Hindustan Times
SC GRANTS VIKAS YADAV FURLOUGH TILL MARCH 7 TO CELEBRATE HOLI
The Supreme Court on Friday allowed Vikas Yadav, convicted for the murder of Nit-ish Katara in 2002, a temporary release on furlough until March 7 to celebrate Holi with his family.
1 min
February 28, 2026
Hindustan Times
Strut, smile, slay, serve
Prerna Massey showed up on all our feeds with her terrace #OOTD Reels. Now, she's on billboards and runways. What's her secret?
3 mins
February 28, 2026
Hindustan Times
Netflix drops bid for WB, Paramount wins
Paramount Skydance emerged as the winner in a months-long battle to acquire Warner Bros Discovery, after streaming giant Netflix on Thursday refused to raise its bid for the storied Hollywood studio.
1 min
February 28, 2026
Hindustan Times
Court skewers CBI case against Kejriwal, others
A Delhi court on Friday cleared former Delhi chief minister Arvind Kejriwal, his then deputy Manish Sisodia and 21 others of any wrongdoing in planning and executing the now-repealed 2021-22 Delhi excise policy, marking a dramatic twist in the high-profile case that cast a long shadow on the Capital's politics and influenced the assembly polls last year.
5 mins
February 28, 2026
Hindustan Times
AI FEUD HEATS UP AS ANTHROPIC REJECTS LATEST PENTAGON OFFER
Anthropic PBC rejected the Pentagon's latest offer in a dispute over safeguards around the use of its artificial intelligence technology by the US military, escalating the standoff a day before a government deadline for the company to drop its restrictions.
1 min
February 28, 2026
Hindustan Times
AAP's leader breaks down, hits out at BJP
Aam Aadmi Party (AAP) national convener Arvind Kejriwal on Friday launched a blistering attack on the Bharatiya Janata Party (BJP), calling the order \"historic\" and the case \"completely fabricated\".
1 min
February 28, 2026
Hindustan Times
Pak declares 'open war' with Afghanistan, strikes Kabul
Pakistan and Afghanistan exchanged cross-border attacks overnight in a dramatic escalation of tensions that led Pakistan's defence minister to say on Friday that the two countries are in a state of “open war.”
1 min
February 28, 2026
Translate
Change font size