WR develops apps to help staff catch fake tickets and quickly resolve complaints

THE TWO INTERNAL APPS ARE AT THE BETA TESTING STAGE, WILL BE INSTALLED BY THE TICKET CHECKING AND TRAIN STAFF

- Shashank Rao

MUMBAI: To curb the use of fake tickets and ensure smoother redressal of problems faced by passengers in long-distance trains, engineers of Western Railway (WR) have developed two internal apps for the ticket-checking staff. Currently at the beta testing stage, the first app can scan the UTS number, mobile phone number and other details on a ticket to match it with the details in the railways' system.

There have been cases in the past of commuters creating fake QR codes for railway stations, which they then scan to keep generating fake tickets. The problem is more during peak hours when TCs avoid asking commuters to open the UTS app and tickets. In such circumstances, commuters show a picture of the ticket which may or may not be fake.