Govt plans umbrella app for civic problems

The Delhi cabinet on Tuesday approved the launch of a single integrated grievance redressal system as the ‘Delhi Mitra App’, which will serve asa common platform for complaints related to all city agencies, including the Delhi government, Delhi Police, municipal corporations, NDMC, Delhi Cantonment Board, and other bodies, senior officials said.

- Paras Singh

The new system, cleared at a cabinet meeting chaired by chief minister Rekha Gupta, will be rolled out within the next two months. The government said the existing Public Grievance Monitoring System (PGMS) will be merged into the new platform. Importantly, the new system will allow cases to be monitored directly by senior officials, including the chief minister's office, cabinet ministers, MLAs, and the chief secretary.

“The digitisation of grievance redressal will allow monitoring at every stage, with senior officials tracking each case until resolution. Our administration is seeking not just paperwork but genuine solutions. Citizens will now be able to lodge grievances through four easy channels under this single online window,” CM Gupta said.

Common channel