RTA's new digital platform to ease ticket inspections in Metro, Tram

Dubai’s Roads and Transport Authority (RTA), in collaboration with Keolis MHI - the company responsible for operating and maintaining Dubai Metro and operating Dubai Tram — has developed an integrated system to drive innovation and enhance the passenger experience through a digital plaform that oversees inspection operations at metro and tram stations.

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This initiative aligns with RTA’s ongoing efforts to improve passenger transport services and introduce advanced technological solutions in public transport.

The plaform further enhances the operational efficiency of Dubai Metro and Tram in line with RTA’s strategy to automate inspection procedures and revamp monitoring operations.

The system represents a major step forward in digitising inspection operations and monitoring passenger violations, such as the unauthorised use of the Gold Class cabin by Silver nol cardholders and the misuse of designated spaces for women.