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Dubai Chambers to enhance private sector customer service

Gulf Today

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June 26, 2025

Dubai Chambers has successfully hosted a customer experience (CX) community event to showcase the latest trends and innovations in service excellence.

Dubai Chambers to enhance private sector customer service

The workshop was organised as part of Dubai Chambers' Service Excellence Programme, which was launched to help elevate customer service practices throughout the private sector.

The event, which attracted more than 60 representatives from private sector companies operating across diverse industries, featured a panel session highlighting how artificial intelligence can be leveraged to enhance customer interactions via instant messaging platforms. This was followed by a presentation on strategies to strengthen employee engagement in delivering positive customer experiences, in recognition of the vital role of organisational culture in improving customer satisfaction. A further session focused on approaches to meeting the evolving expectations of customers, with an emphasis on agility, real-time feedback, and integrated digital experiences.

Organised in collaboration with ARCET Global, the event also offered in-depth data and insights on the latest developments in customer experience, with leading experts highlighting the importance of flexibility and integrated digital experiences in improving service delivery. Discussions emphasised the critical role of artificial intelligence, chatbots, and real-time analytics in enhancing all aspects of customer experience management.

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