Dewa customers conducted 14m digital transactions during 2024

Dubai Electricity and Water Authority (Dewa) achieved significant strides in digital transformation, ensuring an integrated, secure and seamless digital experience for all customers, ultimately enhancing their happiness and quality of life.

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“In line with the vision and directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the follow up of Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and consistent support to more Dubai the leading digital city globally and to promote excellent government performance. We adopt the latest generation and disruptive technologies to provide exceptional and proactive services at the highest international standards, improving efficiency, operational effectiveness and productivity,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

He added: “Providing all our services through the website and smart app enabled customers to complete more than 14 million digital transactions in 2024, marking a 181 increase compared to 2023. Implementing the ‘Services 360’ policy has yielded tangible results: service automation has reached 100%, self-services that do not require physical presence are now at 100% and digital adoption of Dewa’s services stands at 99.22. Additionally, Dewa has completed the digital integration of more than 95 projects with 95 government and private organisations.”