Empowering India's workforce

DIGITAL PATHWAYS TO JOB GROWTH AND WORKER WELFARE

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Approximately 57,000 job fairs have been organised under the NCS project to date.

In the modern era of digital society, e-governance, powered by chatbots, portals, online grievance redressal and management information systems, has brought the government closer to the citizens. By leveraging technology, the government is redefining and re-engineering the delivery of services in many areas, including employment growth and workers' social security. Processes are becoming more efficient, transparent and, above all, citizen-centric. Scheme portals now act as “all-in-one” platforms, facilitating the seamless knowledge flow and benefit mapping across programmes while reducing fraud, manual processes, and administrative burdens. Aadhaar seeding and interlinkage with various schemes prevent beneficiary duplication and ensure the benefits reach the intended recipients on time. The interlinked portals further empower workers to access and track benefits, explore employment opportunities, and pursue skill training, while also enabling employers to tap into a national talent pool, enabling hiring based on skills and experience. Additionally, these portals contribute to building comprehensive national databases of unorganised workers, job seekers, employers, and employment opportunities, allowing policymakers to make informed, data-backed decisions. In times of crisis, such as during a pandemic, these databases would prove extremely valuable, allowing for the rapid identification of those in need and ensuring timely support. This digital transformation is streamlining governance, empowering citizens, and enhancing the reach and impact of welfare efforts. A few examples of these initiatives are discussed here.