‘AI disruption fears are overstated, will settle down with time’

Artificial intelligence is rapidly reshaping the technology landscape, triggering both excitement and anxiety across markets.

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Salesforce India Chairperson and CEO Arundhati Bhattacharya speaks with Urvi Malvania on the debate around AI’s impact on SaaS, the need for continuous reskilling, and how Salesforce is approaching governance, oversight and the shift towards agentic AI. Excerpts:

Tech disruptions are common, yet new AI tools are triggering unusual market anxiety. What’s driving this, and how should SaaS players view it?

Some of it is an overreaction and with time, these things will settle down. These reactions are more triggered by the narrative but not so much in reality.

I don’t believe in the script that is going around of SaaS being totally disrupted.

This reaction is because it is a fact that what these models are doing is very disruptive.

We must understand that it is in lab conditions. In actual production conditions, there are a lot many more factors that need to be considered and only then the whole thing starts working. Implementing it is not as simple because the context is very much required.