Are you being served? Parcel problems reach record as 15m people let down on the doorstep

MORE than a third of people experienced a problem with their most recent parcel delivery across a market that is “broken’, Citizens Advice has said.

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Yodel trails behind in the annual parcel league table compiled by the charity after the firm failed to improve on last year’s score of two stars out of five.

Royal Mail achieved top place with 3.25 stars.

The most common problems people faced with their last delivery included the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%) and parcels arriving late (24%).

Citizens Advice said its findings showed there had been “marginal” changes in scores over the last five years, but the overall picture was one of consumers being “persistently failed” by parcel companies.

A record 15 million people - or 37% - of those who have used a parcel service experienced a problem with their latest delivery, a survey for the report found.

The research, carried out in a snapshot one-month period, reveals that the rate of parcel problems remains at the highest levels seen in half a decade.