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Residents' £1.32 burst pipe payout

Daily Post

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November 22, 2025

SOME victims of August's major water outage in Flintshire have received just £1.32 each in compensation due to specific guidelines around park home sites.

- By ALEC DOYLE

SOME victims of August's major water outage in Flintshire have received just £1.32 each in compensation due to specific guidelines around park home sites.

The major pipe burst left hundreds of residents across the county without water for three days from August 14-17.

Affected residents typically received between £200 and £250 each as compensation for the problem.

Residents on Willow Park in Mancot - who live in permanent static mobile home-style properties - are treated as a single home according to water regulator Ofwat. As a result they had to split their £210 compensation between 159 households on the site.

The reason is the site has a single supply of water divided between the homes. Hawarden and Mancot councillor Sam Swash has branded the payout 'unjust' and is calling on Dŵr Cymru Welsh Water and Ofwat to change their policies on park home sites.

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