Deskless workers: using automation to build trust

TRUST shapes every part of the employee experience, from engagement to performance.

- CAROLINE VAN DER MERWE

For companies managing large deskless teams, building trust means overcoming barriers of distance, limited communication and outdated HR systems. Traditional approaches are increasingly falling short, particularly for remote and mobile workforces - and more companies are turning to automation to close the gap. This is not to replace human connection; it's to make everyday tasks like checking your payslip, applying for leave or getting company updates quick and straightforward, especially for employees working outside traditional office environments. These are usually the people least supported by conventional HR systems.

Tech support

Research shows that 80% of the world's workforce is now deskless, yet just 1% of business software spending is focused on solutions for this group. The mismatch is forcing companies to rethink how they support, engage and retain their people.

Deskless workers typically don’t have the luxury of IT desks, corporate wi-fi or face-to-face tech help. If the technology they rely on - whether for clocking in, viewing schedules or accessing work instructions - is slow, buggy or unsupported, trust in both the tool and the company erodes fast.