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PSBs Face FinMin Heat Over Delay in Release of Customers' Property Docs

Business Standard

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August 02, 2025

The Union Ministry of Finance has chided public-sector banks (PSBs) for failing to promptly release property documents to customers who have repaid loans, calling the lenders' conduct "unsatisfactory," according to a senior government official.

- HARSH KUMAR

The backlog of such cases reduced from 29,500 in August 2024 to 20,800 in February 2025.

"The delays are a breach of customer trust, so the finance ministry has directed PSBs to fix accountability, set strict timelines, and ensure faster release of pledged assets, warning that such lapses damage the public image of PSBs," said the official on condition of anonymity.

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