'Miserable' Weca Mayor hits out at 'poor' CrossCountry train service

THE mayor of the West of England has complained about having a miserable experience catching CrossCountry trains.

- Alex SEABROOK Local democracy reporter

CrossCountry runs services connecting Bristol Temple Meads and Bristol Parkway to cities including Birmingham and Manchester

The operator runs services from Bristol Temple Meads up to Birmingham and Manchester and down to Devon and Cornwall.

Helen Godwin said the customer experience is 'incredibly poor' on CrossCountry services. Passengers will be all too familiar with delays, overcrowding and cancellations, while people travelling for work can struggle to get any work done without connecting to the internet.

She told councillors on the overview and scrutiny committee that she drafted an angry email to the managing director of Cross-Country, but has not yet sent it. The company was owned by Deutsche Bahn, but was recently bought out by a private equity firm.