IB rebuffs viral complaints

The Immigration Bureau (IB) has dismissed viral complaints about crippling queues at Suvarnabhumi airport, saying officers clear passengers within 30 minutes, even during peak holiday traffic.

- POST REPORTERS

The saga stems from a social media post by a Japanese tourist who complained about long queues of tourists at immigration counters in the arrival hall, with a sarcastic caption describing the experience as amazing. The post has sparked widespread criticism of airport immigration services.

A handful of Japanese netizens shared similar experiences in the comments and advised travellers to allow at least two hours to clear immigration during the peak holiday period.