Improving Passenger Experience on moving Wheels

Indian Railway has embarked on a transformational journey and is harnessing innovation to usher a new era of sustainable mobility in India – one that offers a safer, reliable, faster, punctual, and comfortable travel for the passengers, making every train journey a satisfying experience, while being environment-friendly with lowest possible carbon footprint.

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Abstract

Indian Railway is a key driver for India’s economic growth and development. The Government of India has focused on investing in railways to upgrade its infrastructure networks fit for operating both freight and passenger trains at higher speeds which shall play a major role in integrating and bringing different parts of our vast country closer and thus enhancing economic activities in meeting the $1 Trillion economy target.

The amalgamation of advanced technologies and empowering measures by the Government in all the areas of railway from infrastructure to rolling stock, customer services and modernised railway stations, digitisation of railway operations and predictive asset management, implementation of the landmark Dedicated Freight Corridors (DFCs) and ambitious bullet train network are all propelling the nation towards sustainable mobility, with passenger experience and economy growth at the core.

Introduction

Indian Railways is the third largest railway network in the world by size, and is continuously undergoing changes. One area of importance is to improve the network capacity and utilisation, faster services, and safe running of trains.

The current scenario has changed the transport paradigm with the focus shifting from infrastructure to service and from ready-made to tailored solutions. Underling the importance of evolving with technology, the Railway Minister recently said that technology is the only input which can significantly impact the future of the Railways. Further, with metro rails resuming operations in a graded manner, digital technologies help in demand management, social distancing, and providing real-time information for authorities and passengers.