The path to excellence

Tata AutoComp’s Double Deming triumph is testament to quality and innovation

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Tata AutoComp Systems recently achieved a remarkable milestone by securing the prestigious Double Deming recognition, a global benchmark for excellence in Total Quality Management (TQM). This achievement not only underscores the company’s relentless focus on quality but also positions it as an industry leader in the competitive auto component sector. Manufacturing Today spoke with Arvind Goel, Chairman of Tata AutoComp Systems Ltd to explore the strategies, outcomes, and future direction of Tata AutoComp’s TQM journey.

What were the primary focus areas during the implementation of TQM?

• Growth: Ensuring continuous improvement in processes to drive organizational growth and expand market presence.

• Customer quality: Prioritising customer delight by consistently delivering high quality products and services that meet and exceed expectations.

• Profitability: Enhancing operational efficiency, reducing costs, and improving product quality to positively impact the bottom line and ensure long-term profitability. What benefits has implementing TQM brought?

• Mobilized people across the organization to adopt the TQM way: Implementing TQM has transformed our organisation by embedding a culture of excellence across all levels. It mobilised employees to adopt the TQM philosophy, enabling near 100% reduction in customer rejection rates and significantly enhancing customer trust and loyalty.