dormakaba RELAUNCHES CUSTOMER EXPERIENCE CENTRE IN BENGALURU

On July 3, 2025, dormakaba, a leading global provider in the access solutions market relaunched its completely new designed and expanded Customer Experience Centre in Bengaluru.

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Spread across an area of 925 sq. ft. on the fifth floor, the customer experience centre was inaugurated by one of the key members of dormakaba global leadership team, Kenth Granljung, SVP Market North Europe. The company also has similar facilities in Mumbai and Delhi, and it continues to grow its market touchpoints in India. These customer-centric experience centres act as immersive destinations, showcasing solutions tailored to customer requirements. This implies that partners and customers in different regions of India can attend onsite training and learn more about dormakaba products and solutions in person. This new milestone will further strengthen the brand's presence in the premium retail segment in India, as well as expand customer engagement, establishing strong connections with the stakeholders.

Expanding footprint in Bengaluru

The relaunch of the Customer Experience Centre in Bengaluru is a strategic step by the company. This crucial step reflects the company's commitment towards deepening customer relationships. Bengaluru, being a thriving business and technology hub in South India, will offer certain locational benefits and strengthen the company's local presence. Now, the customer experience centre in Bengaluru will support regional business development and further help the brand to collaborate within South India and the neighbouring markets.

"The relaunch of our Bengaluru Customer Experience Centre reflects dormakaba's customer-first approach," said Kenth Granljung. "This space is not just about showcasing our products, it's about creating an environment where customers can interact with our technology, experience its applications firsthand, and build solutions with us in real time."