'Listen to understand, not just to respond'

BEST ADVICE - JUAN PABLO RODRIGUEZ, CEO, HINDUSTAN COCA-COLA BEVERAGES

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What was the problem you were grappling with? 

Working together as a team and fostering close relationships among employees has always been important to me. But there was a time when I hit a wall with a colleague. We just weren’t in sync. Despite agreeing on things, the follow-through just wasn’t there. I tried, but it felt like we were stuck in the same spot.