Training for behavioral & social skills is key

3 CHROs from the top BFSI companies in India open up about their training and motivation programs aimed at enhancing employee effectiveness. The story is divided into 4 parts: (i) functional and behavioral training, (ii) manager to leadership training, (iii) learning-based training, (iv) motivational programs:

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Part 1:

New Additions: Functional & Behavioral

CHROs discussed the recent training programs introduced by their companies:

CHROs among BFSI companies create customized training programs for each functional team, with a focus on improving their business acumen. This includes understanding financial statements, key performance indicators (KPIs), industry-specific terminology, and strategic objectives. Training is provided through interactive workshops led by subject matter experts, case studies that apply acquired knowledge to practical situations, cross-functional collaboration to promote communication and teamwork, access to online courses and resources for continuous learning, and mentorship programs to guide teams on role-related business aspects. To determine the effectiveness of these programs finance companies, conduct feedback surveys to study audience perception, and outcomes can be analyzed to ensure that the training is effective and relevant.

Abhijeet Bose, the Head of Human Resources at Yes Securities (India), suggests that HR should constantly strive to improve training effectiveness. This can be achieved by customizing training content to meet the specific needs and goals of each team, providing refresher courses and advanced training workshops, incorporating feedback to make necessary changes to training content and delivery methods, introducing gamification elements to make training more engaging, utilizing e-learning platforms, interactive simulations, and immersive learning technology.

Abhijeet further added: "Lastly, HR should focus on helping teams develop their soft skills, including effective communication, collaboration, and critical thinking."

FUNCTIONAL & BEHAVIORAL