A Paradigm Shift In Retail Consumer Behavior

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Over the past decade, significant changes have been affecting the retail industry, largely due to the rapid pace of technological developments. With the advent of mobility and self-service models, retailers are aggressively working to stay ahead of the technology curve and meet new customers’ demands and buying preferences. As such, retailers are seeking to be ubiquitous in today’s digital world. However, being ubiquitous is still not enough. To better personalize and enhance service delivery, businesses need to know the users of their products and their service preferences. They also need to have the means through which identities can be ascertained. The discussion provided an overview of the main challenges facing the retail industry in this regard and some of the emerging realities of the Internet age that are impacting the industry.

The conference aimed to address the challenges, which the retail industry is foreseeing in coming years, the strategies adopted by business leaders to cope with the changed retail industry and the road ahead for Corporate India and the skill requirements for a new breed for prospective managers in retail Industry. The speakers at the event were Sadashiv Nayak-CEO Future Retail Limited, Anupam Bansal-MD Liberty Retail Limited, Rakesh Jain-MD Lacoste India, Deepak ChabbraMD Crocs, Sushil Dungarwal-CEO BeyondSquarefeet, Piyush Sinha-Former Professor IIM Ahmedabad and Rajeev KarwalCEO Milagrow Business and knowledge Solutions.