BUSINESS GOES DIGITAL

Technologies that businesses are using to adapt to a post-COVID world

- WARREN BONHEIM

LAST YEAR, many businesses ramped up their digitisation strategies-which are changing the ways that businesses operate altogether. Remote working drove big changes in how we communicate, collaborate, and work together and technology is at the core of how business owners are adapting.

The one thing about shifts such as the global pandemic and technology in how we work is that they bring with them a multitude of ways that businesses can adapt to be better. Here are six essential technologies that businesses can affordably implement to adapt to a post-COVID world.

Telephony: Enter the cloud

As the pandemic shifted us into a remote working scenario, many companies using traditional telephone systems-PBXSdid not have the flexibility to shift quickly.

Hosted PBX enabled remote working in a massive way. The PBX is hosted in the cloud at a telecom provider's premises, your telephone network runs through the Internet Protocol (IP) versus traditional phone line infrastructure, and is fully managed by a provider.

This gives your employees the same telephony functions as if they were in the office, and your customers enjoy a professional experience with your company. Employees can receive and make calls professionally from anywhere, as long as they have access to the Internet or mobile data.

Via an app on a mobile device, their phone becomes an extension of the company PBX, and employees can make and receive calls as if they are sitting at their desk.

Cloud business software: Hello, remote working