Let's Go agile

As new-age users become extremely demanding, the time is running out for organizations to up their stake and provide a hyper-personalized customer experience

- Aanchal Ghatak

The year 2020 will always be remembered as the year of Coronavirus and the fact that it has pushed the world into a new reality, and the new normal. Organizations have increased their information technology (IT) capabilities and investments in order to aggressively push digitization and accomplish their transformation goals. While digital transformation can help solve specific business challenges, organizations are using the opportunity to also augment their IT and supply chain capability, and organizational agility.

A big question for many organizations that are looking forward to going the digital path is how to adapt, and what lies ahead in 2020?

Experts point out that businesses need to set themselves up for development today and in the future to improve customer satisfaction and engineering capacity by focusing on quality and bring disciplines together through connected pipelines. No wonder then, most companies – irrespective of their size and scale of operation – are focusing on IT investments to achieve their objectives.

IT capability does contribute to firm agility through enhancing inter-firm supply chain processes and role of ITenabled intermediated processes and the ways in which IT is used by firms to upgrade core business processes. According to a McKinsey Global Survey of executives, over one-third of the companies have accelerated the digitization of their supply chains, over half of them have speeded up digitization of their customer channels, and two-thirds have moved faster to adopt artificial intelligence and automation. Many other workforce changes are also in progress.