Indigo: Top Of The World

Newly-listed IndiGo is the top new entrant in BT500 and, expectedly, the market’s favourite in its sector.

- Manu Kaushik

Indigo, owned by Interglobe Aviation, had one of the lowest passenger complaint ratios among 10 scheduled airlines in the past six months – 0.3 per 10,000 passengers. This is not a coincidence. IndiGo’s management, since its launch, has been known to give utmost attention to ensuring high service quality, in spite of offering fares that are reasonable.

This has made InterGlobe debut in this year’s BT 500 rankings at #59, less than a year after it listed on exchanges. In just 10 years of operations, IndiGo has been able to capture a big chunk of the market; its market share was 40 percent in September, the highest among all airlines. It has been number one since September 2011. From one aircraft in 2006, it has around 118 Airbus A320s today.