Tenant survey shows Leeds Jewish Housing Association reaching new heights

Leeds Jewish Housing Association (LJHA) has achieved a customer satisfaction rating of 82.9%, an increase of 13.5% from 2024, after an all-tenant survey.

- By Barry White Contributor

In April 2023, the Regulator of Social Housing introduced new requirements for social housing providers to ask residents 12 standardised questions annually.

Known as Tenant Satisfaction Measures (TSMs), these cover numerous aspects of the tenant experience such as the quality of homes, response time to complaints, anti-social behaviour, repairs and maintenance, home safety, communications and cleanliness.

LJHA's results, which have just been published, show that it had surpassed the sector average across all 12 categories and been ranked in the top quartile in nine TSMs.

Home safety had the highest rating with 89.2% of LJHA residents declaring that they felt secure in their property.

87.5% of tenants said they believed LJHA was making a positive contribution to their neighbourhood, with 87.3% agreeing that the association treated them fairly and respectfully.