SIA staff who assisted two seniors who soiled themselves among 86 lauded for excellence

While making her rounds on a red-eye flight bound for Singapore from Tokyo, Ms Libby Lim came across a passenger looking helpless outside the toilets in the business class cabin.

- Esther Loi

Ms Lim, a Singapore Airlines (SIA) leading stewardess, approached the elderly woman to ask her what had happened, and was told in hushed whispers that the passenger had soiled herself.

The stewardess then stepped forward to lend a hand, even though she was assigned to serve economy class passengers on that flight. She thought it would be better to solve the problem quietly before telling her colleagues about it.

She immediately offered the elderly passenger a fresh pair of trousers from her own set of spare clothes, and promptly cleaned up the soiled seat.

"From a female perspective, I understood how she felt because she wanted us to help her discreetly. So most importantly, we have to respect what she wants... and protect her dignity," Ms Lim, a stewardess of 10 years, told The Straits Times.

On Oct 29, the 34-year-old was among 86 individuals and teams recognised at the annual SIA CEO Service Excellence Awards ceremony held at JW Marriott Hotel Singapore South Beach.