More Public Officers Using AI Chatbot to Enhance Productivity

Number of those who use GovTech's Pair regularly has doubled to 50,000 from 2024

- Zhaki Abdullah

The number of public officers who actively use Pair, a chatbot which assists with research and writing, has doubled from 2024.

About 50,000 people—making up a third of all public officers here—now regularly use the artificial intelligence (AI) tool to enhance their productivity, said Minister for Digital Development and Information Josephine Teo.

She was speaking at the Singapore Computer Society's Tech Leaders Awards ceremony, held at Shangri-La Singapore on May 9.

Launched in 2023, Pair is a secure version of ChatGPT developed by Open Government Products—an independent division of the Government Technology Agency (GovTech).

GovTech chief technology officer Chang Sau Sheong said in October 2024 that about 55,000 public officers used Pair, of whom half were active users.

About 100,000 public officers now use the AI tool, the Ministry of Digital Development and Information said.

"Now, public officers have created thousands of experimental chatbots using our AIBots platform, and have innovated solutions ranging from answering HR queries to guiding colleagues through budget and procurement processes," Mrs Teo said.

AIBots, also created by GovTech, lets public officers quickly create custom chatbots.