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Ensuring residents do not feel stranded

The Straits Times

|

January 24, 2026

This enables the framework to be tested and refined during the pilot, while ensuring that stronger powers are applied judiciously and community-based resolution remains the first line of response.

Ensuring residents do not feel stranded

From this pilot, agencies will study how best to scale this approach over time.

But the various cases in the media highlight that more still needs to be done. Most of all, residents should feel that they are supported by the system.

The answer lies not in replacing the structure of the framework, which has been carefully designed, but in improving how it operates in practice.

As a start, when a dispute first arises, many residents may be unsure of how to initiate conversations safely with their neighbours. Practical support, such as guidance on deescalation, basic documentation and when to involve third parties, helps residents take that first step with confidence.

But such informal engagement will not always succeed. It would therefore be helpful for a front-line officer or authorised agency to intervene early and neutrally.

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