Chatbot for lab reports among AI healthcare tools in the works

Being developed by public sector, they are poised to help patients and healthcare staff

- Sarah Koh

A chatbot that breaks down the jargon in medical reports and an app that assesses one's health by analyzing a photo of one's tongue are among a slew of artificial intelligence (AI) tools that the public sector is developing here.

Showcased at the inaugural AI Accelerate conference organized by national healthcare tech provider Synapxe on June 16, these innovations are poised to help patients and boost the productivity of healthcare workers.

Synapxe provides tech solutions for all three public sector healthcare clusters – SingHealth, National Healthcare Group (NHG) and National University Health System (NUHS).

Here are some key projects.

1 HEALTHHUB A.I.

This AI assistant will be rolled out on national healthcare portal HealthHub's website later in 2025. The feature might be introduced on the app in the future, depending on feedback from users.

It will be able to answer healthcare-related and administrative questions from users in English, Chinese, Malay and Tamil. Users can enter their gender, age and any pre-existing condition to receive a more tailored response.

"It serves as a convenient tool to enhance health literacy by improving access to credible, evidence-based information that is curated for Singapore's unique context," said Mr Andy Ta, chief data officer and director of data analytics and AI at Synapxe.

Information given to users is sourced from HealthHub's website, which contains content contributed by public healthcare agencies and workgroups such as the Health Promotion Board and National Medication Information Workgroup.

"It supports our public health goals by guiding users to relevant content quickly, helping them make informed decisions and ultimately encouraging better health outcomes," added Mr Ta.