Compensate for defective EV battery, GM Motors told

The District Consumer Disputes Redressal Commission has directed MG Motors India Pvt Ltd, Haryana, and Cauvery Motors, Shivamogga, to replace a defective electric car battery at their own cost and compensate a consumer after finding them guilty of deficiency in service.

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The case was filed by one Satvik Nageshwar Rao, who purchased an electric car from Cauvery Motors in 2023 for Rs 10,35,497. In addition to that, he paid Rs 8,700 for a three-year e-shield maintenance plan. However, within 15 days of purchase, he noticed that the car's battery was draining rapidly. Upon informing Cauvery Motors, the dealership replaced the battery. Despite this, the problem recurred after about six months. Rao lodged multiple complaints, but the issue remained unresolved, which led him to file a case before the consumer commission, alleging deficiency in service and seeking compensation.