KSRTC Floats Tender to Give Courier Service 'Pro' Touch

Plan on to appoint professional agency to lead initiative as critics cite safety concerns and lack of proper infra coming in way of service

- KRISHNA KUMAR K E @Kochi

THE Kerala State Road Transport Corporation (KSRTC) plans to take its 'courier' service to the next level by initiating measures to appoint a professional agency to run its popular logistics initiative, a development expected to give other courier companies a run for their money.

Despite the success, authorities have courted sharp criticism for "mismanaging" the service in the face of growing demand. Critics cite poor infrastructure facilities including tiny counters, lack of personnel, and unsafe handling of consignments as coming in the way of the service, which has seen a 40% rise in annual customer demand.