Mit Magzter GOLD unbegrenztes Potenzial nutzen
Erhalten Sie unbegrenzten Zugriff auf über 9.000 Zeitschriften, Zeitungen und Premium-Artikel für nur
Versuchen GOLD - Frei
'Persistently poor' delivery firms are failing millions
The Independent
|November 20, 2025
As millions of Britons faced issues with their most recent parcel delivery, a new report has revealed how customers rate some of the biggest delivery companies.
New research from Citizens Advice estimates that a record 15 million people experienced a problem with their latest parcel in the UK, as the charity calls on Ofcom to take tougher action. Yodel, one of the UK’s largest delivery services, landed bottom of the ratings, scoring just two out of five stars overall for its customer service, delivery, accessibility and trust.
Dame Clare Moriarty, chief executive of Citizens Advice, said: “Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.”
The table looks at the top five delivery companies by parcel volume. More than 8,000 UK adults who had recently received a parcel from one of the five companies were surveyed by Opinium as part of the research and asked to rate the services.
Diese Geschichte stammt aus der November 20, 2025-Ausgabe von The Independent.
Abonnieren Sie Magzter GOLD, um auf Tausende kuratierter Premium-Geschichten und über 9.000 Zeitschriften und Zeitungen zuzugreifen.
Sie sind bereits Abonnent? Anmelden
WEITERE GESCHICHTEN VON The Independent
The Independent
'Christians and Muslims have so much in common'
The US-born swimmer Valerie Tarazi discusses her pride at representing Palestine at the Islamic Solidarity Games and being a flagbearer at Paris 2024
5 mins
November 20, 2025
The Independent
The five women who could bring down the president
With US Congress having voted to release the Epstein files following Donald Trump's U-turn, Katie Rosseinsky looks at the lawyers and survivors who could trigger his downfall
7 mins
November 20, 2025
The Independent
My party must stop speaking in Farage's voice on asylum
Labour's hardline reforms are an extraordinary act of political self-harm (PA)
4 mins
November 20, 2025
The Independent
Klimt piece sells for £180m
Artwork becomes second most expensive sold at auction
2 mins
November 20, 2025
The Independent
Four ways to get the tiger of inflation back in its cage
At last, a chink of light: inflation took a fairly hard fall in the year to October, easing from 3.8 per cent to 3.6 per cent.
3 mins
November 20, 2025
The Independent
Fresh Toronto flights spark optimism for Cardiff hub
Backed by the first minister, WestJet's Canada route could reverse the struggling airport's decline
3 mins
November 20, 2025
The Independent
Herbert: Baseless boos will just drive Norris to victory
It has been one of the more curious subplots to emerge as the Formula One season races to its finale. Amid a three-way battle for the title, Lando Norris was the one (finally, some may say) who shut out the white noise and stormed to two maximum- point-scoring weekends in Mexico and Brazil.
3 mins
November 20, 2025
The Independent
Everything in its right place
A new London exhibition showcasing curious objects from the movies of idiosyncratic Texan filmmaker, Wes Anderson, illustrates the hidden depth of his work
3 mins
November 20, 2025
The Independent
UK must make its red lines clear to bolshy Beijing
More than a century ago, Sax Rohmer's Fu Manchu made British flesh creep.
3 mins
November 20, 2025
The Independent
'Persistently poor' delivery firms are failing millions
As millions of Britons faced issues with their most recent parcel delivery, a new report has revealed how customers rate some of the biggest delivery companies.
2 mins
November 20, 2025
Listen
Translate
Change font size