How can I get support during a power cut?

Q: After the recent bad weather, I’m worried about losing power if we have more storms.

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I keep imagining being stuck in the cold, struggling to feed the kids, with no way of contacting people. What should I do if this happens, and is there anything I can do to prepare?A: Power cuts can be unexpected and worrying, especially if your power doesn’t come back on quickly. We'll explain who you can report an outage to and what you can prepare to make things easier if your power does go down.

First, if you lose electricity due to stormy weather or another unexpected cause, your electricity network operator is responsible for fixing it. Your operator provides the wires to your home and they're different from your electricity supplier, which is the company that sends your bills. To report an outage to your electricity operator, call free on 105.