Consumer champions

Using iPlayer at a friend's home led to legal warning

- Zoe Wood

I am 72 years old and do not watch TV. I listen to LBC radio all day and read books and magazines. I still have access to my late husband's iPlayer account and, after logging in at my neighbour's house, I have received a legal warning.

I have moved house since he died and contacted TV Licensing to declare that no licence was required because I don't own a TV. Over Christmas, I was babysitting, and I logged into iPlayer (the people I was babysitting for have a licence, so I was covered).

Soon after, I received an email stating that my "no licence" status had been breached. I went on to the TV Licensing website to find out how I could explain the situation to them, but could not see a way to do it.

I have since received a letter saying I should "get in touch", or an enforcement team will be sent to my home. But there was no phone number or email address.

I eventually found a number online that I used to reconfirm that I do not require a licence. However, it was automated, and I really wanted to hear confirmation that this would be the end of it. Can you help? GP, Woldingham

With the proliferation of streaming services, as well as the ability to watch programmes on the move, it is getting harder to keep track of what you can and can't do.